Does it give clinical or diagnostic guidance?

No. TrackPoint trains communication, not clinical decision-making. The AI plays the patient, the family member or the colleague; it does not advise on care, and nothing it says should be treated as clinical guidance. Scoring covers history-taking and communication criteria only.

Does it replace simulation or live standardized patients?

No. Physical examination and summative assessment still need a person in the room. This covers the formative repetitions between those sessions, including for staff on nights and weekends who rarely make it to a simulation slot.

Can we use our own cases and rubric?

Yes. Upload the case and the communication criteria your program already uses, and TrackPoint drafts the character, the difficulty and the scoring for faculty to edit. Custom criteria are available on the Enterprise plan, up to 30 per case.

Is any patient data involved?

None. Every case is fictional, so there is no patient data in the system. Staff recordings and transcripts stay inside your institution account, encrypted in transit and at rest, and are never used to train any AI model.

TrackPoint × Edwards MBATrackPoint is bringing AI roleplays to the Edwards School of Business MBA programRead the story

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For healthcare and clinical education

The conversation is the care

Staff rehearse breaking bad news, de-escalating a distressed family and handing over cleanly, against cases you already teach. Scored on communication, against your own rubric.

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Session scorecard

83/ 100

Proficient

Set Expectations88
Built Rapport94
Clarifying QuestionsFocus area72
Achieved Goals86
Planned Next Steps75

Evidence

02:14 “I hear that the timeline is the concern. Let me come back to you Thursday with two options.”

Next time: name who owns the follow-up, not just the date.

Trusted by training teams

University of Saskatchewan

What We Hear from Clinical Educators

Communication is behind most of our complaints and we cover it once, at orientation.

Our preceptors are nurses we pull off the floor, so teaching happens when it's quiet. It's never quiet.

Sim lab runs twice a term. Nights and weekends never get one.

New grads are clinically strong and then a family gets angry and they freeze.

The Conversations Staff Are Least Prepared For

Breaking difficult news

A diagnosis, a complication, an outcome nobody wanted. Rehearsed so the first time is not with a real family.

Serious diagnoses
Unexpected outcomes
Goals-of-care conversations

De-escalation

A distressed patient or family member, in a corridor, with an audience. Practise lowering the temperature.

Angry or frightened families
Waiting-time conflict
Aggression toward staff

Handover and escalation

The communication failures that show up in incident reviews are usually between colleagues, not with patients.

Shift handover
Escalating to a senior clinician
Speaking up about a concern

Assign it by unit, by cohort, by shift

Give a group a set of cases with a due date and a passing score. See who cleared the bar and who needs another attempt, including the staff who never make it to a simulation session.

One list showing passed, in progress and overdue
Repeats quarterly for recertification
Export for accreditation and competency records

Assignment progress

Difficult feedback

Repeats quarterly · pass at 80

Due Mar 28

Completed

78%

Average

Overdue

Amara BelloPassed88
Chen DengPassed84
Elena FischerIn progress71
Grace HallOverdue-

Questions Clinical Educators Ask

Explore Related Solutions

AI Standardized Patients

Unlimited patient encounters for health sciences programs, scored against your rubric.

Difficult Conversations

Breaking bad news, conflict and de-escalation, rehearsed before it counts.

Leadership & Difficult Conversations

For the managers and charge nurses running the team.

Bring One Case You Already Teach

Thirty minutes. We turn it into a scored roleplay while you watch, then show you the cohort readiness view.