For HR, L&D and the people who run managers
Rehearse the conversations that shape your culture
Performance reviews. Difficult feedback. Conflict.
Your managers practice the hard conversations against an AI counterpart that pushes back, before they have them with a real person. You set the bar and see which managers clear it.
Criteria for this roleplay
- Set ExpectationsScore 1-5
- Built RapportScore 1-5
- Clarifying QuestionsScore 1-5
- Achieved GoalsScore 1-5
- Planned Next StepsScore 1-5
Add up to 30. Type what you want measured and TrackPoint drafts the scoring definition for you.
Trusted by training teams
University of Saskatchewan
What We Hear from HR and L&D
A manager fumbles a review and it lands on my desk three weeks later as a complaint.
We put them through a two-day course when they get promoted and then nothing for four years.
Same three managers, every time. Everyone knows who they are.
I can tell you 94% completed the training. I can't tell you if any of them can run a review.
Practice Every Conversation Type
From the routine check-in to the moment that decides whether someone stays.
Performance reviews
Deliver both praise and criticism in the same conversation. The AI employee reacts the way a real one does: defensive, deflated, or arguing the rating.
Conflict and de-escalation
Mediate a dispute between two team members while staying neutral. Practise lowering the temperature instead of picking a side.
Underperformance and accountability
Name the problem clearly without flattening the person. Rehearse the sentence most managers soften until it stops meaning anything.
Coaching and development
Ask the question instead of giving the answer. Practise the one-on-one that leaves someone with a next step they chose themselves.
What You See as the Program Owner
Readiness
Know which managers can hold the conversation
Every manager's score on every competency, with the weakest one across the cohort called out. That is the one to build next month's session around.
- Click into any session for the transcript and recording
- Compare a cohort against last quarter
- Export the grid for your records
Weakest across the team
Clarifying Questions
Assignments
Assign it, set the bar, run it again
Give a cohort of managers a roleplay with a due date and a passing score. See who cleared it, who is still working and who is overdue.
- One list showing passed, in progress and overdue
- Repeats quarterly so the standard holds
- Export as CSV for HR records
Difficult feedback
Repeats quarterly · pass at 80
Completed
78%
Average
82
Overdue
2
- Amara BelloPassed88
- Chen DengPassed84
- Elena FischerIn progress71
- Grace HallOverdue-
Why Managers Actually Use It
Nobody watches the first attempt
The reason managers avoid practice is that practicing badly in front of your boss is worse than winging it. Here the first three attempts are private.
Built from your own framework
Upload your leadership competencies, your review template or your HR policy. TrackPoint drafts the roleplay and the criteria, and you edit both.
Feedback with the receipts
Every criterion scored 1 to 5 with the quoted line from the transcript that earned it, so the note points at something the manager actually said.
Questions Program Owners Ask
Explore Related Solutions
Bring One Conversation Your Managers Avoid
Thirty minutes. We turn it into a scored roleplay while you watch, then show you the cohort readiness view.
Transform your team's performance.